DV3 Universal Triple Display Docking Station
Frequently Asked Questions
General
Do I require a power adapter to use this dock?
This dock may be used without a power supply, receiving its power from the USB port on the host computer, but power available to connected peripherals will be limited to what the host computer can provide. If too many power hungry devices are plugged into the USB ports on the dock the dock may be unstable or shut down as a result of exceeding the power that the upstream USB port on the computer can provide.
It is recommended that a power adapter be connected to the dock for the best experience and reliability. Connecting a power adapter also allows the dock to charge the connected computer using USB Power Delivery Passthrough.
This dock features a USB-C Power Delivery (USB PD) power input, allowing it to be used with any USB PD power supply with an appropriate rating to power the dock and the connected laptop. ALOGIC recommend the DCG1X100 100W Rapid Power GaN charger as a preferred power adapter for use with this dock.
The dock secures 15W from the connected power adapter to power itself and any connected peripherals and passes the remaining power to the connected computer. As a result, the use of a USB PD power adapter that has an output at least 15W higher than the power adapter supplied with the computer is recommended to ensure that the computer charges at the highest speed possible when connected to this dock. The dock can provide up to 85W of power to the connected laptop when used with a 100W USB PD power adapter.
It is recommended that a power adapter be connected to the dock for the best experience and reliability. Connecting a power adapter also allows the dock to charge the connected computer using USB Power Delivery Passthrough.
This dock features a USB-C Power Delivery (USB PD) power input, allowing it to be used with any USB PD power supply with an appropriate rating to power the dock and the connected laptop. ALOGIC recommend the DCG1X100 100W Rapid Power GaN charger as a preferred power adapter for use with this dock.
The dock secures 15W from the connected power adapter to power itself and any connected peripherals and passes the remaining power to the connected computer. As a result, the use of a USB PD power adapter that has an output at least 15W higher than the power adapter supplied with the computer is recommended to ensure that the computer charges at the highest speed possible when connected to this dock. The dock can provide up to 85W of power to the connected laptop when used with a 100W USB PD power adapter.
Does the DV3 require any additional software installation?
The DV3 is a DisplayLink enabled dock, we recommend installing the DisplayLink software which is free to download via: https://www.synaptics.com/products/displaylink-graphics/downloads
What laptops are compatible with the DV3?
The DV3 is compatible with Windows, MacBooks (even M1 MacBooks) and Chromebooks.
Compatibility
My laptop has Thunderbolt 3 or 4 ports - can I use the DV3 dock with my laptop? - DUCDDV3
Thunderbolt 3 and 4 ports uses the same connector as USB-C ports. You can use the DV3 dock on Thunderbolt 3 or 4 ports however you won’t be able to achieve Thunderbolt data speeds.
NOTE: Thunderbolt 2 ports use a different physical connector and hence are incompatible.
Troubleshooting
How come the Left HDMI port doesn’t work or display any video output? Eg. Cannot output to triple external displays.
The Left HDMI port on the DV3 is a Display Alt. Mode pass thru port. It requires the host laptop to have a USB-C port that supports Display Alt Mode to pass on the video signal via this left HDMI port.
NOTE: Using the USB-A adapter on the DV3 will also disable the Left HDMI port and will limit display output to only 2 external displays (right HDMI and VGA).
NOTE: Using the USB-A adapter on the DV3 will also disable the Left HDMI port and will limit display output to only 2 external displays (right HDMI and VGA).
I have an external power adapter connected to the DV3 but the laptop charging function is not working?
To ensure that the laptop charging feature is working, the end user must have:
An external USB-C power adapter connecting via the PD port on the DV3
The Host laptop must be using the USB-C connector cable
The Host laptop must have a USB-C port that supports power delivery
NOTE: The dock may consume up to 8W from the external power adapter. Ensure that the any external power adapter used has sufficient power to pass onto the laptop.
An external USB-C power adapter connecting via the PD port on the DV3
The Host laptop must be using the USB-C connector cable
The Host laptop must have a USB-C port that supports power delivery
NOTE: The dock may consume up to 8W from the external power adapter. Ensure that the any external power adapter used has sufficient power to pass onto the laptop.
Specifications
Downloads
DV3 Universal Triple Display Docking Station
Sale price¥17,999
Regular price (/)